Stuart Coppen | Head of Asset Services, Banking & Treasury
Asset services leader says it’s an exciting time to be part of RBC
Head of Asset Services — Banking & Treasury
All signs pointed to Jersey for Stuart Coppen. His grandmother is from Jersey, his mum honeymooned on the island and his sister’s first job was in Jersey. So it felt like a natural transition when he relocated there from Bournemouth for a role at RBC.
A recruiter noticed his profile on LinkedIn and encouraged him to apply for a role managing the Corporate Actions team. Fast-forward 10 years and Stuart is beginning a new challenge as the Head of Asset Services for Banking and Treasury, overseeing the teams that manage the bank’s cash operations as well as reconciliation activities.
Stuart says RBC supported his ambition with development opportunities that included feedback from his direct reports, colleagues and leaders – a process called a 360-degree review that incorporates feedback beyond the employee’s immediate manager.
“This holistic review provided a sense of honesty and openness that allowed me to examine my approach,” Stuart says. “With this direct feedback early in my career I was able to make changes that helped me grow.”
RBC has been growing right along with him. The bank acquired Brewin-Dolphin last year, a premier wealth management firm in the UK, Channel Islands and Ireland. Stuart says it’s an exciting time to be part of the team, as they take on new challenges and support more clients.
“The work done by the Operations teams ensures clients are well supported and have timely and accurate portfolio information available to them,” Stuart explains. “It gives me a sense of purpose to provide that service, as operations support can sometimes feel intangible with the nature of the responsibilities. It’s hard work but it’s rewarding.”
Stuart says that the benefits of working at RBC extend beyond the work itself – to the way RBC treats its employees.
“I feel valued at RBC, not ‘just a number','’’ he says. “That’s rare for a large bank and I feel lucky to work at an organisation that cares about me.”