This article is part of a series that explores a hiring trend out of the Great Resignation — the rise of the boomerang employee. These are employees who left a company but after further consideration, return. In the series, RBCers share their decisions to come back and the new skills and deeper perspective they bring with them.

For many of us buying a home is one of the biggest purchases we’ll ever make. No one knows the impact of this milestone more than Mortgage Specialist Ashley Tidd. She’s helped multiple clients secure financing and along the way, became an integral part of this major life moment for them and their families.

Her career started at RBC in 2006 as a personal banking advisor helping clients over the phone. She was good at it and four years later advanced to become a client effectiveness coach. In that role, Ashley helped advisors navigate the flow of the conversation to make sure the client always had a great experience.

“It was a great role for me. I could be my genuine self because I really care,” she says. “The advisor and I were in it together, focused on helping the client. That role also helped me broaden my skill set because I learning online banking, business banking and cards.

From there, Ashley moved into a credit specialist role, supporting loan applications. With a well-rounded skill set, she felt it was time to take the job she always dreamed of—a mortgage specialist. She assumed to make that leap, she would need to join a different Canadian bank. But the decision to leave RBC weighed on her.